Virgin Media O2 is a telecommunications company formed by the merger of Virgin Media and O2 in 2021. The company is one of the largest mobile network operators in the United Kingdom that provides broadband, TV, and home phone services.
Virgin Media O2 announced on July 24 2023 that it would be cutting 2,000 jobs by the end of 2023. A restructure that is believed to affect employees across both merged companies.
According to BBC, the company said it will try to provide all the necessary support for laid off staff, including encouraging open conversations surrounding the circumstance leading to their removal.
We would see how the job cuts at Virgin Media O2 will impact the company’s customer service and its ability to compete in the market. Will Virgin Media O2 be able to implement its cost-saving plan without impacting its customer service?
The industry is facing increasing cost from unavoidable costs like 5G upgrades, to pressing demands from customers who are looking for cheaper deals. This is leading to job cuts as the large companies try to reduce their average burn rate and become more efficient. In May 2023, BT Group and Vodafone laid off 55,000 and 11,000 staff respectively.